{"id":8234,"date":"2024-07-08T14:47:45","date_gmt":"2024-07-08T13:47:45","guid":{"rendered":"https:\/\/staging.rainforestfoundationuk.org\/?page_id=8234"},"modified":"2024-10-02T13:39:01","modified_gmt":"2024-10-02T12:39:01","slug":"quejas-en-la-rfuk","status":"publish","type":"page","link":"https:\/\/staging.rainforestfoundationuk.org\/es\/acerca-de-nosotros\/salvaguardia\/quejas-en-la-rfuk\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p>En RFUK reconocemos que cualquier persona que participe en nuestras actividades, personas o programas tiene derecho a presentar una queja. Nuestra Pol\u00edtica de Quejas garantiza que todas las quejas se tomen en serio, se eval\u00faen y se respondan con prontitud, con el objetivo de buscar una soluci\u00f3n lo antes posible.<\/p>\n<p><em>For more details, please see our <a href=\"https:\/\/staging.rainforestfoundationuk.org\/wp-content\/uploads\/2024\/05\/RFUK-Politica-de-Quejas.pdf\">Pol\u00edtica de Quejas<\/a>.<\/em><\/p>\n\t<h3>\u00bfQu\u00e9 se puede notificar?<\/h3>\n<p>Una queja es cualquier expresi\u00f3n de insatisfacci\u00f3n por parte de individuos u organizaciones, est\u00e9 o no justificada. Puede presentar una reclamaci\u00f3n si considera que RFUK:<\/p>\n<ul>\n<li>No ha realizado las actividades con un nivel aceptable o las ha llevado a cabo de forma inadecuada.<\/li>\n<li>No ha actuado de forma adecuada.<\/li>\n<li>Incumplimiento de sus obligaciones.<\/li>\n<li>Las reclamaciones pueden referirse a cualquier aspecto de las actividades de RFUK, incluidos terceros que tengan una relaci\u00f3n directa con RFUK.<\/li>\n<\/ul>\n<h3>C\u00f3mo reclamar<\/h3>\n<strong>1. Presentaci\u00f3n de formularios:<\/strong><br \/>\nLe animamos a utilizar el <a href=\"#complaints-form\">form* provided below<\/a> para presentar una queja:\n<strong>2. Correo electr\u00f3nico:<\/strong><br \/>\nTambi\u00e9n puede enviarnos un correo electr\u00f3nico a <a href=\"mailto:complaints@rainforestuk.org\">complaints@rainforestuk.org<\/a>*.\n<strong>3. 3. Contacto directo<\/strong><br \/>\nHablando directamente con un miembro del personal.\n<strong>4. Tel\u00e9fono:<\/strong><br \/>\nTambi\u00e9n puede ponerse en contacto con nosotros por tel\u00e9fono llamando al +44 207 485 0193 (seleccione la opci\u00f3n de salvaguardia\/denuncia\/queja).\n<strong>Destinatarios de los env\u00edos<\/strong><br \/>\n*Nota: tanto el formulario como el correo electr\u00f3nico enviado a complaints@rainforestuk.org ser\u00e1n recibidos por las siguientes personas de RFUK:\n<ul>\n<li>Jefe de Operaciones y Cumplimiento<\/li>\n<li>Jefe de Finanzas<\/li>\n<li>Oficial de operaciones<\/li>\n<\/ul>\n<p>Para m\u00e1s informaci\u00f3n, consulte nuestra Pol\u00edtica de reclamaciones.<\/p>","protected":false},"excerpt":{"rendered":"<p>En RFUK reconocemos que cualquier persona que participe en nuestras actividades, personas o programas tiene derecho a presentar una queja. Nuestra Pol\u00edtica de Quejas garantiza que todas las quejas se tomen en serio, se eval\u00faen y se respondan con prontitud, con el objetivo de buscar una soluci\u00f3n lo antes posible. Para m\u00e1s informaci\u00f3n, consulte nuestra Pol\u00edtica de reclamaciones. ... M\u00e1s informaci\u00f3n <a title=\"Complaints\" class=\"read-more\" href=\"https:\/\/staging.rainforestfoundationuk.org\/es\/acerca-de-nosotros\/salvaguardia\/quejas-en-la-rfuk\/\" aria-label=\"Read more about Complaints\">Seguir leyendo<\/a><\/p>","protected":false},"author":10,"featured_media":0,"parent":347,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":{"0":"post-8234","1":"page","2":"type-page","3":"status-publish","5":"no-featured-image-padding"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - Staging Rainforest Foundation UK<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - Staging Rainforest Foundation UK\" \/>\n<meta property=\"og:description\" content=\"At RFUK, we recognise that anyone who engages with our activities, people, or programmes has the right to raise a complaint. 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